Dedicated Account Management

The best on-boarding, training and support from ​industry professionals that care

We are proud to introduce the key members of the Smokeball Account Management Team.

Our dedicated Account Managers are your single point of contact. They will provide you and your team with the vital encouragement and support required to get the most out of Smokeball and ultimately achieve your business goals.

You will be working closely with your Account Managers as they help you use Smokeball confidently. Their ultimate goal is to help you become more productive businesses so you can better serve your clients.

If you require additional training, need assistance with features or just have a simple question, please do not hesitate to get in touch.

The Account Management team would love to hear from you!​

Meet your Account Management team

They're here to guide you every step of the way

Smokeball Team Michael Wong

Michael Wong | Smokeball Account Manager

Michael is committed to developing strong long-term customer relationships. With over fifteen years in the legal software industry, as a software support technician, customer service team leader and business development manager, Michael has first-hand experience of the challenges that come with change management. Michael’s role here at Smokeball is to understand our clients and leverage innovative technologies to help them become more productive and profitable.

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Laura Johnson | Smokeball Account Manager

As an Account Manager at Smokeball Laura’s primary focuses are customer satisfaction, account development and customer need assessment. This is achieved by reaching out and assisting clients with any concerns and queries regularly. In addition to this, Laura also ensures our valued clients are always up to speed with Smokeball's newest products and features.

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Smokeball timeline - Software development driven by our clients

The Smokeball team are always working hard to improve the user experience for our clients. Whether it’s small software updates, enhancements or developing brand new features from the ground up, we listen and take all feedback on-board to build the best legal and conveyancing software for our clients.

Smokeball Australia has come a long way since our inception back in 2016. Over this period we have hit major milestones and added many powerful features and therefore excellent value for Smokeball clients. ​

The ​Smokeball Australia Support Hub

​​We also offer an up-to-date Smokeball Australia Support Hub where you can access useful articles, FAQ's,  trouble-shooting, training videos, webinars and more. The Support Hub is continually updated with new resources, so please keep an eye out for updated content.

We will also keep you posted with all important information via our monthly client newsletters and through Smokeball Facebook and Linkedin pages.

Legal software training and support
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