LEGAL MATTER MANAGEMENT

Matter Management Made Simple

In Smokeball, we’ve taken your entire client’s matter with related emails, documents, tasks, events and contacts, making them all accessible and viewable in one place.

User-friendly online legal forms for smooth client intake

Automate data capture

Data collected from online legal intake forms is instantly stored in Smokeball, reducing errors and manual data entry.

Convert more leads

Stay on top of new enquiries with alerts and real time reporting - helping you respond faster and secure more clients.

Access a library of legal intake forms

Leverage a collection of digital intake forms tailored to different practice areas and jurisdictions.

Manage matters with confidence

The power of Smokeball's legal matter management software is storing your matter data in one place.

From emails, legal documents and correspondence to tasks, calendar reminders, court forms, notes and contacts - this centralised data repository allows you to collaborate seamlessly with your team and clients.

Simplify Client Collaboration

Archie - AI Matter Assistant

Reduce time with day to day matter management tasks with Archie. Simply Ask Archie, your AI matter assistant to:

  • Summarise matters
  • Draft correspondence
  • Query documentation

Learn more about Archie >

Maximise output by automating workflows

Set up automated workflows for your areas of law and firm so tasks are allocated to the right person, at the right time.

Tasks will flow through with relevant documents attached and can be tracked so your client is never waiting.

Access case information anywhere

Smokeball's mobile app for lawyers ensures matter information is within reach when you need it.

- Access important information

- Upload images from your phone

- Call, text or email contacts

- View or add new calendar events

Legal matter management software built for your practice area

Thousands of automated precedents come standard with Smokeball or set up your own forms and letters from scratch using our document automation integration with Microsoft Word.

Out of the box automated templates include:

  • Family Law
  • Wills and Estates
  • Personal Injury
  • Employment Law
  • Conveyancing
  • Mortgage Automation
  • Litigation
  • Immigration Law
  • Criminal Law
  • And many more!

FAQs

Why are digital intake forms better?

Digital intake forms offer several advantages over paper-based forms or manual intake processes.

Here’s why they are better:

1. Efficiency and time savings

  • Clients complete structured intake forms at their convenience, ensuring all mandatory fields are filled. This eliminates the need to chase missing information and reduces back-and-forth communication.
  • Data is instantly captured and stored in Smokeball, eliminating manual data entry and errors

2. Accuracy and reduced errors

  • Digital forms ensure required fields are completed, preventing missing or incomplete information.
  • Formatting for data such as dates or addresses are standardised
  • No more time wasted deciphering handwriting or badly scanned documents

3. Better client experience

Clients can submit information from anywhere, anytime, on any device.

For law firms, switching to digital intake forms is a no-brainer— it speeds up client onboarding, reduces administrative work, and delivers a professional, modern experience.

FAQs

What is Smokeball Payments?

Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It's designed for law firms and fully integrated into your Smokeball workflow.

How does online payments benefit my law firm?

Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay- leading to smoother billing and improved cash flow.

How much does Smokeball Payments cost?

There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.

You can choose to absorb these fees or pass them on to your clients as a surcharge.

What payments methods can clients use?

Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.

Can I collect trust payments?

Yes. Payments enables you to collect payments to trust from your clients.

Who processes the payments?

Payments are securely processed by FeeWise, our trusted legal payments partner. Your client's data is encrypted and handled in accordance with PCI DSS standards.

What information is required to set up payments in Smokeball?

To apply, you must be an authorised principal who owns 25% or more of the firm. You'll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.

Is surcharging available on Smokeball Payments?

Yes. Your firm can choose whether to absorb the transaction fee or pass it on to the client as a surcharge. This gives you flexibility over how payment costs are managed.

Is Smokeball Payments PCI compliant?

Yes. Payments are securely processed through FeeWise, a PCI DSS-compliant provider. Your client's card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.

Where is Smokeball Payments available and who has access to this feature?

Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It's available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.

Book a Personalised Demo

Book a live personalised demo to see how Smokeball can help you run your best firm.

Smokeball legal practice management software