The performance tracking in Smokeball takes into account all staff’s time and activities and gives you an accurate view of profitability.
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Data collected from online legal intake forms is instantly stored in Smokeball, reducing errors and manual data entry.
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Stay on top of new enquiries with alerts and real time reporting - helping you respond faster and secure more clients.
Leverage a collection of digital intake forms tailored to different practice areas and jurisdictions.
Tracking performance and profitability can seem like an impossible task for a busy small business owner. The performance tracking in Smokeball practice management software takes into account all staff’s time and activities and gives you an accurate view of profitability, even if you charge fixed fees.
Fixed-fee family law firms, conveyancers or other legal businesses can now see where time is spent and the true cost of performing the work for each client. Our dashboards give you incredible insights into the actual amount of work you and your staff are performing for each client.
Over time you will see which clients and practice areas are the most profitable. Learn where you need to increase focus on specific areas, or clients.
You deserve the same data-driven analytics that other businesses get each day, which is why Smokeball provides all the information you need to generate and track goals in one place with law firm analysis and insights. So you can see how your personal injury law or employment law firm actually performs in real time.
Don’t make decisions about your business based on feel. Use all the data that Smokeball provides on your clients and matters to make educated decisions and know exactly what challenges and opportunities are around the corner.
Profit is a tangible number that can be tracked on every matter you and your staff touch. Smokeball’s Firm Insights profit dashboards interact with Smokeball’s automatic legal time tracking software to feed you up-to-the-minute profitability details.
Know how much time a matter is taking your staff and whether that means efficiency and more money in your pocket. Whether your work is billed by the hour, fixed fee or a contingency structure, Smokeball will deliver a firm profitability analysis to assure you what you do is paying off.
Get detailed breakdowns of new business, referral sources, time spent, and area-of-law-specific data. These captured analytics, powered with Smokeball legal billing software, will give you insights into your business you’ve never seen before.
Our clients report that they’ve been able to capture missing activities such as calls, tasks, legal document generation and email management.
By tracking and capturing all these activities automatically, Smokeball is able to give you incredible insights into the actual amount of work you and your staff are performing for each client.
Over time, you will see which clients and practice areas are the most profitable for you. Learn where you need to adjust your fees or perhaps increase focus on specific practice areas. Smokeball's visual law firm KPI dashboards make it easy to understand each staff member’s volume of work on an individual matter; that includes lawyers, conveyancers and assistants.
Don't bill by the hour or capture your time? Fixed-fee conveyancers or law firms can now see where time is being spent and the true cost of performing the work for each client. Don’t overwork your staff on matters that simply are not paying off. Counsel your fixed-fee clients and manage their expectations based on real data from Firm Insights. Also, learn from past fixed-fee data to smartly staff similar matters moving forward. Whether it's staffing adjustments or actual adjustments to your fixed fees, let Firm Insights help navigate this difficult territory.
Digital intake forms offer several advantages over paper-based forms or manual intake processes.
Here’s why they are better:
1. Efficiency and time savings
2. Accuracy and reduced errors
3. Better client experience
Clients can submit information from anywhere, anytime, on any device.
For law firms, switching to digital intake forms is a no-brainer— it speeds up client onboarding, reduces administrative work, and delivers a professional, modern experience.
Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It's designed for law firms and fully integrated into your Smokeball workflow.
Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay- leading to smoother billing and improved cash flow.
There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.
You can choose to absorb these fees or pass them on to your clients as a surcharge.
Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.
Yes. Payments enables you to collect payments to trust from your clients.
Payments are securely processed by FeeWise, our trusted legal payments partner. Your client's data is encrypted and handled in accordance with PCI DSS standards.
To apply, you must be an authorised principal who owns 25% or more of the firm. You'll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.
Yes. Your firm can choose whether to absorb the transaction fee or pass it on to the client as a surcharge. This gives you flexibility over how payment costs are managed.
Yes. Payments are securely processed through FeeWise, a PCI DSS-compliant provider. Your client's card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.
Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It's available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.
Smokeball integrates with both desktop and web-based Microsoft apps, depending on your plan:
Yes. Smokeball syncs with both Outlook desktop calendars and Outlook 365 web calendars, so your appointments and court dates are always kept up to date.
Here's a quick guide:
Book a live personalised demo to see how Smokeball can help you run your best firm.
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