LAW FIRM ANALYSIS AND INSIGHTS

Law Firm Data Is Power

The performance tracking in Smokeball takes into account all staff’s time and activities and gives you an accurate view of profitability.

User-friendly online legal forms for smooth client intake

Automate data capture

Data collected from online legal intake forms is instantly stored in Smokeball, reducing errors and manual data entry.

Convert more leads

Stay on top of new enquiries with alerts and real time reporting - helping you respond faster and secure more clients.

Access a library of legal intake forms

Leverage a collection of digital intake forms tailored to different practice areas and jurisdictions.

Tracking performance and profitability

Tracking performance and profitability can seem like an impossible task for a busy small business owner. The performance tracking in Smokeball practice management software takes into account all staff’s time and activities and gives you an accurate view of profitability, even if you charge fixed fees.

Fixed-fee family law firms, conveyancers or other legal businesses can now see where time is spent and the true cost of performing the work for each client. Our dashboards give you incredible insights into the actual amount of work you and your staff are performing for each client.

Over time you will see which clients and practice areas are the most profitable. Learn where you need to increase focus on specific areas, or clients.

Simplify Client Collaboration

Reach new levels of law firm profitability with data-driven decision making

You deserve the same data-driven analytics that other businesses get each day, which is why Smokeball provides all the information you need to generate and track goals in one place with law firm analysis and insights. So you can see how your personal injury law or employment law firm actually performs in real time.

Don’t make decisions about your business based on feel. Use all the data that Smokeball provides on your clients and matters to make educated decisions and know exactly what challenges and opportunities are around the corner.

The Firm Insights law firm KPI dashboard provides flexible views of data in a way that is beneficial to your practice

Profit is a tangible number that can be tracked on every matter you and your staff touch. Smokeball’s Firm Insights profit dashboards interact with Smokeball’s automatic legal time tracking software to feed you up-to-the-minute profitability details.

​Know how much time a matter is taking your staff and whether that means efficiency and more money in your pocket. Whether your work is billed by the hour, fixed fee or a contingency structure, Smokeball will deliver a firm profitability analysis to assure you what you do is paying off.

Get detailed breakdowns of new business, referral sources, time spent, and area-of-law-specific data. These captured analytics, powered with Smokeball legal billing software, will give you insights into your business you’ve never seen before.

Law firm analysis to find missing time

Our clients report that they’ve been able to capture missing activities such as calls, tasks, legal document generation and email management.

By tracking and capturing all these activities automatically, Smokeball is able to give you incredible insights into the actual amount of work you and your staff are performing for each client.

Law firm data analytics to ​see the profit

Over time, you will see which clients and practice areas are the most profitable for you. Learn where you need to adjust your fees or perhaps increase focus on specific practice areas. Smokeball's visual law firm KPI dashboards make it easy to understand each staff member’s volume of work on an individual matter; that includes lawyers, conveyancers and assistants.

Legal reporting software for fixing the fixed fee

Don't bill by the hour or capture your time? Fixed-fee conveyancers or law firms can now see where time is being spent and the true cost of performing the work for each client. Don’t overwork your staff on matters that simply are not paying off. Counsel your fixed-fee clients and manage their expectations based on real data from Firm Insights. Also, learn from past fixed-fee data to smartly staff similar matters moving forward. Whether it's staffing adjustments or actual adjustments to your fixed fees, let Firm Insights help navigate this difficult territory.

FAQs

Why are digital intake forms better?

Digital intake forms offer several advantages over paper-based forms or manual intake processes.

Here’s why they are better:

1. Efficiency and time savings

  • Clients complete structured intake forms at their convenience, ensuring all mandatory fields are filled. This eliminates the need to chase missing information and reduces back-and-forth communication.
  • Data is instantly captured and stored in Smokeball, eliminating manual data entry and errors

2. Accuracy and reduced errors

  • Digital forms ensure required fields are completed, preventing missing or incomplete information.
  • Formatting for data such as dates or addresses are standardised
  • No more time wasted deciphering handwriting or badly scanned documents

3. Better client experience

Clients can submit information from anywhere, anytime, on any device.

For law firms, switching to digital intake forms is a no-brainer— it speeds up client onboarding, reduces administrative work, and delivers a professional, modern experience.

FAQs

What is Smokeball Payments?

Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It's designed for law firms and fully integrated into your Smokeball workflow.

How does online payments benefit my law firm?

Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay- leading to smoother billing and improved cash flow.

How much does Smokeball Payments cost?

There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.

You can choose to absorb these fees or pass them on to your clients as a surcharge.

What payments methods can clients use?

Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.

Can I collect trust payments?

Yes. Payments enables you to collect payments to trust from your clients.

Who processes the payments?

Payments are securely processed by FeeWise, our trusted legal payments partner. Your client's data is encrypted and handled in accordance with PCI DSS standards.

What information is required to set up payments in Smokeball?

To apply, you must be an authorised principal who owns 25% or more of the firm. You'll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.

Is surcharging available on Smokeball Payments?

Yes. Your firm can choose whether to absorb the transaction fee or pass it on to the client as a surcharge. This gives you flexibility over how payment costs are managed.

Is Smokeball Payments PCI compliant?

Yes. Payments are securely processed through FeeWise, a PCI DSS-compliant provider. Your client's card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.

Where is Smokeball Payments available and who has access to this feature?

Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It's available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.

Book a Personalised Demo

Book a live personalised demo to see how Smokeball can help you run your best firm.

Smokeball legal practice management software