Smokeball
  • Book a demo
  • Features
    • Matter Management
    • Automatic Time Tracking
    • ​Firm Insights
    • Billing & Trust Accounting
    • Automated Forms & Precedents
    • Tasks & Workflows
    • Communicate
    • Email Management
    • Daily Digest
    • Mobility & Cloud Technology
    • Settlement Financials
    • Training & Support
  • Practice Areas
    • Family Law
    • Conveyancing
    • Leasing
    • Estate Planning
    • Estate Administration
    • Criminal Law
    • Litigation
    • Conveyancing Business Law
    • Mortgage
    • Personal Injury Law
    • Employment Law
    • Immigration Law
  • Testimonials
  • Contact us

The Smokeball Blog
Stay in the loop with all the latest industry news, technology, tips and resources

Building trust through billing transparency

25/1/2021

0 Comments

 
Building trust through billing transparency
We’re hearing a lot about transparency these days. It is a kind of elixir of modern management, widely discussed as a way to build value with every constituency an enterprise may have, including shareholders, communities, regulators, employees, suppliers and customers.
A well-known and well-worn negotiating adage is, “When you’re buying, break it down.” Sellers and service providers have traditionally, almost instinctively, resisted the transparency that this approach suggests. “Experts” even offer advice on how to avoid transparency, without ever identifying what it is that is wrong with it. Why do buyers want to “break it down?” Most often, they simply want a basis to trust that the price is fair for both sides.

Where do or should law firms stand on the issue? What does transparency have to offer or inform the thinking of lawyers and law firm managers? After all, an hour is an hour, the service is a professional service focused on the result, so what the client needs to know is that you are working on the matter and making progress. Updates can be given by telephone or in meetings, which have the advantage of being billable time. The purpose of a bill for services rendered is to notify the client that work has been completed and that payment is due. If you recognise this type of thinking in yourself or your firm, please keep reading.​

In fact, study after study shows that consumers of both goods and services place a high value on transparency and prefer, by large margins, to do repeat business with suppliers that commit to transparency. The greatest opportunity for law firms, especially medium- and small-sized law firms, to take advantage of the documented benefits that transparency offers is found in the humble monthly bill.

Billing transparency helps attract and retain every type of client. The individual client, who may not be experienced in buying legal services, will see where the time is spent on their matter and have the opportunity to ask specific questions about why and how things are accomplished on the matter. The corporate client is focused on efficiency, who and how many are working on the file, what exactly are they each doing, how many people are going to the same meetings, actual costs compared to budget, etc. cloud-based practice management software provides the ideal platform to satisfy both types of clients, while saving you time and immediately improving the firm’s financial performance.

Matter activity and billing issues can be discussed in email summaries, telephone calls, and meetings, but nowhere near as comprehensive as the information billing software such as Smokeball provides. You will be able to show your clients exactly what has been done on their matter in each tenth of an hour they are billed for. They will see the complexity of the matter, how the various themes are being developed, the value the firm brings to the problem, and be able to better anticipate the trajectory of the matter.

Time entries and invoices created with Smokeball turn question- posing entries such as, “Drafting letter to you” into self- answering items, like this, “Letter to Client enclosing orders, financial documents and Tax invoice”. Clients will see exactly what you are doing every minute you are working on their matter. Establishing trust in the usefulness and accuracy of your monthly invoices is an essential building block in constructing a trusting and long-term client relationship.

Building trust in your firm has never been more important; use Smokeball legal practice management software to accelerate the process while improving your bottom line. Contact us today for a free, personalised demonstration.
0 Comments



Leave a Reply.

    Archives

    February 2021
    January 2021
    December 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    January 2020
    November 2019
    October 2019
    September 2019
    August 2019

    RSS Feed

    Categories

    All
    Automatic Time Tracking
    Awards
    Billing
    Communicate
    Cyber Security
    Documents
    EConveyancing
    Email Management
    Family Law
    Firm Insights
    Forms & Precedents
    Paperless
    Tasks & Workflows
    The Cloud
    Wills And Estates
    Working Remotely

Smokeball Legal Practice Management Software

About

About Us
Leadership
Careers
​Testimonials
​
Integrations
​Referrals

Resources

Events
Whitepapers
Case Studies
Smokeball Blog
Client Support
​Work Remotely

Quick links

​​Contact
Book a Demo
Features
Client Survey
​Smokeball Community

Connect with Smokeball

​1300 33 55 53
© 2021 Smokeball Pty Ltd. ABN 37 133 794 117. All Rights Reserved.

  Terms and Conditions      Privacy Policy
  • Book a demo
  • Features
    • Matter Management
    • Automatic Time Tracking
    • ​Firm Insights
    • Billing & Trust Accounting
    • Automated Forms & Precedents
    • Tasks & Workflows
    • Communicate
    • Email Management
    • Daily Digest
    • Mobility & Cloud Technology
    • Settlement Financials
    • Training & Support
  • Practice Areas
    • Family Law
    • Conveyancing
    • Leasing
    • Estate Planning
    • Estate Administration
    • Criminal Law
    • Litigation
    • Conveyancing Business Law
    • Mortgage
    • Personal Injury Law
    • Employment Law
    • Immigration Law
  • Testimonials
  • Contact us