Moving to a new conveyancing software system requires experienced experts to help you transition with ease. So, our Smokeball Support and Client Team are ready to train and assist you every step of the way to ensure you use Smokeball conveyancing software with absolute confidence and to its maximum potential.
Stellar support from industry experts who care:
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Our Support Team have extensive conveyancing experience and exceptional industry knowledge, and are always only a phone call away.
For ongoing support you will receive unlimited email and phone assistance Monday - Friday during business hours. Support Phone: 1300 33 55 53 Support Email: support@smokeball.com.au We recently conducted a client survey and we were absolutely thrilled with the results regarding our Smokeball Support Team, we found:
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Onboard with ease and confidence:
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Our Smokeball Client Relationship Managers will offer your team the encouragement and support you need to get up and running quickly and painlessly. Whether you’re a sole practitioner or a business with multiple employees, we will make your transition to our software smooth and seamless.
We will also happily on-board you and provide you with training and ongoing support remotely or face-to-face. You will receive all this for FREE:
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Smokeball Training Webinars:
Every week we host complimentary training webinars to help our client's get the most out of Smokeball.
The online webinars take place every Wednesday from 1:00 PM - 2:00 PM AEST and they're perfect to watch whilst on your lunch break.
They cover a range of topics, some of which include:
We are always seeking feedback regarding our training and support so we can ultimately provide Smokeball users with the best tools to assist them in using the software more effectively. We are always welcoming new training webinar topic suggestions from our clients.
The online webinars take place every Wednesday from 1:00 PM - 2:00 PM AEST and they're perfect to watch whilst on your lunch break.
They cover a range of topics, some of which include:
- Smokeball Basics
- New features tips and tricks
- Workflows and Tasks
- Working with Precedents
- Settlement Financials
- Time and Expenses
We are always seeking feedback regarding our training and support so we can ultimately provide Smokeball users with the best tools to assist them in using the software more effectively. We are always welcoming new training webinar topic suggestions from our clients.
Smokeball Australia Support Hub:
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We also offer an up-to-date Smokeball Australia Support Hub where you can access useful articles, client FAQ's, trouble-shooting, training videos , webinars and more! The Support Hub is continually updated with new resources, so please keep an eye out for updated content. We will also let you know all important information via our monthly client newsletters and through Smokeball Facebook and Linkedin pages. |
See what our clients have to say:
"The Smokeball Support team is fantastic. I needed assistance creating a new report when I was getting audited and a Smokeball team member assisted me when she was on holidays. I was very impressed and would not hesitate to recommend Smokeball to others."
Emma Nankivell, Nankivell Conveyancing - SA
"Smokeball’s Support team is a standout, their response time is fast and they really take the time to listen to me. They all have conveyancing experience too!"
Lynette Stafford, Victory Law - VIC
"The main thing that sets Smokeball apart from its competitors is its amazing customer support. I know I can always get someone on the phone when I am experiencing an issue. Your problems are dealt with straight away and with a sense of concern and urgency. You just cannot find this with the other software companies."
Tina Randall, Landona Conveyancing - NSW
"The most stand out feature by far is Smokeballs’ fabulous Support Team. No matter what the issue may be I can guarantee they’re only one phone call away and the problem will be dealt with professionally and promptly."
Daleena Hartin, Law Solutions - QLD
"The thing that impresses me the most about Smokeball is the customer service experience they provide. If I make a call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to."
Denise McKay, McKay Business Services - SA
"The Support Team is simply amazing! You can guarantee if you call them, there is always someone to assist and your problem will be resolved quickly. Their level of knowledge is also exceptional. I didn’t know customer support could be this good until I moved over to Smokeball."
Alison Barnard, CCS Conveyancing - VIC
Emma Nankivell, Nankivell Conveyancing - SA
"Smokeball’s Support team is a standout, their response time is fast and they really take the time to listen to me. They all have conveyancing experience too!"
Lynette Stafford, Victory Law - VIC
"The main thing that sets Smokeball apart from its competitors is its amazing customer support. I know I can always get someone on the phone when I am experiencing an issue. Your problems are dealt with straight away and with a sense of concern and urgency. You just cannot find this with the other software companies."
Tina Randall, Landona Conveyancing - NSW
"The most stand out feature by far is Smokeballs’ fabulous Support Team. No matter what the issue may be I can guarantee they’re only one phone call away and the problem will be dealt with professionally and promptly."
Daleena Hartin, Law Solutions - QLD
"The thing that impresses me the most about Smokeball is the customer service experience they provide. If I make a call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to."
Denise McKay, McKay Business Services - SA
"The Support Team is simply amazing! You can guarantee if you call them, there is always someone to assist and your problem will be resolved quickly. Their level of knowledge is also exceptional. I didn’t know customer support could be this good until I moved over to Smokeball."
Alison Barnard, CCS Conveyancing - VIC
Meet our dedicated Smokeball Support and Client Team:
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Michelle Jenkyns - Support Team Leader
Michelle is responsible for supporting our clients in all areas of Smokeball including technology support and training queries. She prides herself in ensuring that our clients receive the best possible service and maintaining fast and accurate solutions to any queries. Michelle has over 12 years customer service experience, and 5 years industry knowledge with experience in both the software and searching requirements for conveyancers. |
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Sigrid Helland - Client Support Consultant
Sigrid is passionate about using tools and technology to advance the delivery of legal services, to increase efficiency and improve the legal process for clients and practitioners alike. Sigrid is a keen problem solver, and excited to assist and support our clients to get the most out of Smokeball. Sigrid holds a Bachelor of Laws and a Bachelor of Creative Arts (Performance) from the University of Wollongong. She has practiced as a solicitor in NSW, and has extensive customer service experience from roles within the events, insurance and hospitality industries. |
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Emma Erlach - Client Manager
Emma is responsible for ensuring Smokeball clients have the best experience possible. From installation to precedent automation, Emma has a wealth of knowledge and experience working with practice management software to help lawyers and conveyancers get the most out of Smokeball. Emma is an industry professional, with experience working for small law firms, conveyancers and settlement agents. Emma’s expertise in the industry ensures that she understands what Smokeball users need most. Emma holds a Law Degree and BA with Honours from Western Sydney University. |
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Maria Mastroianni - Client Relationship Manager
Maria is responsible for onboarding Smokeball clients in New South Wales. She provides quality training and support to all new and existing Smokeball clients. Maria has over 30 years of industry experience. She has worked extensively with legal professionals; specialising in conveyancing support services. Maria is well known in the industry, having worked for settlement agents and search providers. Her invaluable experience in the industry, ensures that she is able to provide the best experience possible to Smokeball clients. |
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Tony Hastings - Client Relationship Manager
Tony is the Smokeball Client Relationship Manager and training consultant helping law firms and conveyancers to improve their efficiency, get the best use out of their conveyancing software and to maximise their earning potential. He has over 10 years experience in the conveyancing industry, including working as a conveyancer for small and mid tier law firms. |
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Rebekah Ding - Client Relationship Manager
Rebekah joined the Smokeball team in 2018 as an internal Client Relationship Manager. Rebekah is responsible for smoothly on-boarding and training Smokeball clients in NSW, VIC, QLD and SA. Rebekah has professional experience practising as a solicitor in NSW where her primary focus was Property Law. Rebekah holds a Bachelor of Arts – Psychology with Bachelor of Laws from Macquarie University. |
