Moving to a new legal and conveyancing software system requires experienced experts to help you transition with ease. So, our Smokeball Support and Client Team are ready to train and assist you every step of the way to ensure you use Smokeball software with absolute confidence and to its maximum potential!
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Ongoing Support
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Onboard with Ease
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Resources
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Stellar support by industry professionals who care
Our Support Team have extensive conveyancing experience and exceptional industry knowledge, and are always only a phone call away.
For ongoing support you will receive unlimited email and phone assistance Monday - Friday during business hours. Support Phone: 1300 33 55 53 Support Email: support@smokeball.com.au We recently conducted a client survey and we were absolutely thrilled with the results regarding our Smokeball Support Team, we found:
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Onboard with ease and confidence
Our Smokeball Client Relationship Managers will offer your team the encouragement and support you need to get up and running quickly and painlessly. Whether you’re a sole practitioner or a business with multiple employees, we will make your transition to our software smooth and seamless. We will also happily on-board you and provide you with training and ongoing support remotely or face-to-face.
Smokeball training webinars
Every week we host complimentary training webinars to help our client's get the most out of Smokeball.
The online webinars take place every Wednesday from 1-2 PM and they're perfect to watch whilst on your lunch break.
They cover a range of topics, some of which include:
We are always seeking feedback regarding our training and support so we can ultimately provide Smokeball users with the best tools to assist them in using the software more effectively. We are always welcoming new training webinar topic suggestions from our clients.
The online webinars take place every Wednesday from 1-2 PM and they're perfect to watch whilst on your lunch break.
They cover a range of topics, some of which include:
- Smokeball Basics
- New features tips and tricks
- Workflows and Tasks
- Working with Precedents
- Settlement Financials
- Time and Expenses
We are always seeking feedback regarding our training and support so we can ultimately provide Smokeball users with the best tools to assist them in using the software more effectively. We are always welcoming new training webinar topic suggestions from our clients.
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Smokeball Australia Support Hub
We also offer an up-to-date Smokeball Australia Support Hub where you can access useful articles, client FAQ's, trouble-shooting, training videos , webinars and more!
The Support Hub is continually updated with new resources, so please keep an eye out for updated content. We will also let you know all important information via our monthly client newsletters and through Smokeball Facebook and Linkedin pages. |
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See what our clients have to say
"The phone and email support Smokeball offers is also phenomenal! I’ve never dealt with a technology or software company that offers support anywhere near as good. There is always someone on call and with a quick and thorough solution to my problem. They do an amazing job and make a normally painful process as smooth as possible. The client and support team are by far my favourite Smokeball feature."
Nikhil Kuberan - RM Legal - NSW
"The Smokeball Support team is fantastic. I needed assistance creating a new report when I was getting audited and a Smokeball team member assisted me when she was on holidays. I was very impressed and would not hesitate to recommend Smokeball to others."
Emma Nankivell - Nankivell Conveyancing - SA
"Smokeball’s Support team is a standout, their response time is fast and they really take the time to listen to me. They all have extensive conveyancing experience too!"
Lynette Stafford - Victory Law - VIC
"The Smokeball Support staff are just amazing. It’s always a great interaction when i speak with them. Their client relationship manager Emma assisted us in getting set up and she took far too many calls with a smile on her face, even contacting us from home with a broken leg. I don’t have a single bad to say about the Smokeball team. Everyone is fantastic!"
Narelle George - Perfectly Conveyed - SA
"The main thing that sets Smokeball apart from its competitors is its amazing customer support. I know I can always get someone on the phone when I am experiencing an issue. Your problems are dealt with straight away and with a sense of concern and urgency. You just cannot find this with the other software companies."
Tina Randall - Landona Conveyancing - NSW
"The most stand out feature by far is Smokeballs’ fabulous Support Team. No matter what the issue may be I can guarantee they’re only one phone call away and the problem will be dealt with professionally and promptly."
Daleena Hartin - Law Solutions - QLD
"The thing that impresses me the most about Smokeball is the customer service experience they provide. If I make a call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to."
Denise McKay, McKay Business Services - SA
"The Support Team is simply amazing! You can guarantee if you call them, there is always someone to assist and your problem will be resolved quickly. Their level of knowledge is also exceptional. I didn’t know customer support could be this good until I moved over to Smokeball."
Alison Barnard - CCS Conveyancing - VIC
Nikhil Kuberan - RM Legal - NSW
"The Smokeball Support team is fantastic. I needed assistance creating a new report when I was getting audited and a Smokeball team member assisted me when she was on holidays. I was very impressed and would not hesitate to recommend Smokeball to others."
Emma Nankivell - Nankivell Conveyancing - SA
"Smokeball’s Support team is a standout, their response time is fast and they really take the time to listen to me. They all have extensive conveyancing experience too!"
Lynette Stafford - Victory Law - VIC
"The Smokeball Support staff are just amazing. It’s always a great interaction when i speak with them. Their client relationship manager Emma assisted us in getting set up and she took far too many calls with a smile on her face, even contacting us from home with a broken leg. I don’t have a single bad to say about the Smokeball team. Everyone is fantastic!"
Narelle George - Perfectly Conveyed - SA
"The main thing that sets Smokeball apart from its competitors is its amazing customer support. I know I can always get someone on the phone when I am experiencing an issue. Your problems are dealt with straight away and with a sense of concern and urgency. You just cannot find this with the other software companies."
Tina Randall - Landona Conveyancing - NSW
"The most stand out feature by far is Smokeballs’ fabulous Support Team. No matter what the issue may be I can guarantee they’re only one phone call away and the problem will be dealt with professionally and promptly."
Daleena Hartin - Law Solutions - QLD
"The thing that impresses me the most about Smokeball is the customer service experience they provide. If I make a call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to."
Denise McKay, McKay Business Services - SA
"The Support Team is simply amazing! You can guarantee if you call them, there is always someone to assist and your problem will be resolved quickly. Their level of knowledge is also exceptional. I didn’t know customer support could be this good until I moved over to Smokeball."
Alison Barnard - CCS Conveyancing - VIC
