Moving to a new conveyancing software system requires experienced experts to help you transition with ease. So, our Smokeball Support and Client Team are ready to train and assist you every step of the way to ensure you use Smokeball conveyancing software with confidence and to its maximum potential.
Stellar support from industry experts who care:
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Our Support Team have extensive conveyancing experience and exceptional industry knowledge, and are always only a phone call away.
For ongoing support you will receive unlimited email and phone assistance Monday - Friday during business hours. Support Phone: 1300 33 55 53 Support Email: support@smokeball.com.au We recently conducted a client survey and we were absolutely thrilled with the results regarding our Smokeball Support Team, we found:
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Onboard with ease and confidence:
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Can you install and train me remotely?
Yes, we will happily on-board you and provide you with training and ongoing support remotely or face-to-face. free additional client training all year round One-On-One Attention from Your Dedicated Account Manager Tailored Onboarding Program for Your Firm Get the most out of our conveyancing software by taking your team from newbies to Smokeball pros. We provide custom, role-specific training sessions for our entire suite of products. |
Smokeball Australia Support Hub:
See what our clients have to say:
"The Smokeball Support team is fantastic. I needed assistance creating a new report when I was getting audited and a Smokeball team member assisted me when she was on holidays. I was very impressed and would not hesitate to recommend Smokeball to others."
Emma Nankivell, Nankivell Conveyancing - SA
"Smokeball’s Support team is a standout, their response time is fast and they really take the time to listen to me. They all have conveyancing experience too!"
Lynette Stafford, Victory Law - VIC
"The main thing that sets Smokeball apart from its competitors is its amazing customer support. I know I can always get someone on the phone when I am experiencing an issue. Your problems are dealt with straight away and with a sense of concern and urgency. You just cannot find this with the other software companies."
Tina Randall, Landona Conveyancing - NSW
"The most stand out feature by far is Smokeballs’ fabulous Support Team. No matter what the issue may be I can guarantee they’re only one phone call away and the problem will be dealt with professionally and promptly."
Daleena Hartin, Law Solutions - QLD
"The thing that impresses me the most about Smokeball is the customer service experience they provide. If I make a call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to."
Denise McKay, McKay Business Services - SA
Emma Nankivell, Nankivell Conveyancing - SA
"Smokeball’s Support team is a standout, their response time is fast and they really take the time to listen to me. They all have conveyancing experience too!"
Lynette Stafford, Victory Law - VIC
"The main thing that sets Smokeball apart from its competitors is its amazing customer support. I know I can always get someone on the phone when I am experiencing an issue. Your problems are dealt with straight away and with a sense of concern and urgency. You just cannot find this with the other software companies."
Tina Randall, Landona Conveyancing - NSW
"The most stand out feature by far is Smokeballs’ fabulous Support Team. No matter what the issue may be I can guarantee they’re only one phone call away and the problem will be dealt with professionally and promptly."
Daleena Hartin, Law Solutions - QLD
"The thing that impresses me the most about Smokeball is the customer service experience they provide. If I make a call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to."
Denise McKay, McKay Business Services - SA
Meet our Dedicated Smokeball Support and Client Team:
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Michelle Jenkyns - Support Manager
Michelle is responsible for supporting our clients in all areas of Smokeball including technology support and training queries. She prides herself in ensuring that our clients receive the best possible service and maintaining fast and accurate solutions to any queries. Michelle has over 12 years customer service experience, and 5 years industry knowledge with experience in both the software and searching requirements for conveyancers. |
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Sigrid Helland - Client Support Consultant
Sigrid is passionate about using tools and technology to advance the delivery of legal services, to increase efficiency and improve the legal process for clients and practitioners alike. Sigrid is a keen problem solver, and excited to assist and support our clients to get the most out of Smokeball. Sigrid holds a Bachelor of Laws and a Bachelor of Creative Arts (Performance) from the University of Wollongong. She has practiced as a solicitor in NSW, and has extensive customer service experience from roles within the events, insurance and hospitality industries. |
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Emma Erlach - Client Manager
Emma is responsible for ensuring Smokeball clients have the best experience possible. From installation to precedent automation, Emma has a wealth of knowledge and experience working with practice management software to help lawyers and conveyancers get the most out of Smokeball. Emma is an industry professional, with experience working for small law firms, conveyancers and settlement agents. Emma’s expertise in the industry ensures that she understands what Smokeball users need most. Emma holds a Law Degree and BA with Honours from Western Sydney University. |
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Maria Mastroianni - Client Relationship Manager
Michelle is responsible for supporting our clients in all areas of Smokeball including technology support and training queries. She prides herself in ensuring that our clients receive the best possible service and maintaining fast and accurate solutions to any queries. Michelle has over 12 years customer service experience, and 5 years industry knowledge with experience in both the software and searching requirements for conveyancers. |
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Tony Hastings - Client Relationship Manager
Michelle is responsible for supporting our clients in all areas of Smokeball including technology support and training queries. She prides herself in ensuring that our clients receive the best possible service and maintaining fast and accurate solutions to any queries. Michelle has over 12 years customer service experience, and 5 years industry knowledge with experience in both the software and searching requirements for conveyancers. |
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Rebekah Ding - Client Relationship Manager
Michelle is responsible for supporting our clients in all areas of Smokeball including technology support and training queries. She prides herself in ensuring that our clients receive the best possible service and maintaining fast and accurate solutions to any queries. Michelle has over 12 years customer service experience, and 5 years industry knowledge with experience in both the software and searching requirements for conveyancers. |
