At Smokeball, we strive to provide our clients with the highest level of service and care. No matter what stage of the Smokeball journey you are in – our team of experienced professionals is here to help you run your best firm.
Over 10 years of onboarding experience. Programs designed by professionals. Dedicated onboarding specialists.
Locally-based tech and training specialists. Tailored 1 on 1 training sessions. Access training video recordings 24/7.
Access extensive support, articles and FAQs through the Smokeball Support Hub. Access Smokeball Community to ask questions and meet other members.
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Data collected from online legal intake forms is instantly stored in Smokeball, reducing errors and manual data entry.
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Stay on top of new enquiries with alerts and real time reporting - helping you respond faster and secure more clients.
Leverage a collection of digital intake forms tailored to different practice areas and jurisdictions.
We have been onboarding law firms like yours in all areas of practice for over 10 years. Our programs are designed by professionals and have been tried and tested to deliver the best and most successful onboarding experience for you and all members of your firm.
What you can expect from Day 1
We understand that every law firm and individual has unique needs when using the Smokeball software, from when you are just starting off to when your law firm grows. As your journey changes, we have training designed to support you.
All Smokeball users gain access to free and unlimited training with our locally-based team of tech support and training specialists.
What you can expect from our training
If you need a helping hand, our friendly team is always just a phone call or email away. However, for moments when you want a quick answer, our Smokeball resources are at your fingertips 24/7:
Smokeball Community – Join our community of Smokeball users, ask questions, and read about the latest news and updates
Smokeball Support Hub – Access our support articles, FAQs, and our library of training videos
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“What set Smokeball apart for me is the impeccable onboarding experience. I found the Smokeball support team to be laser focused on ensuring that my firm got the most out of the software. They took the time to automate documents, upload precedents, and answer all my pressing questions. It can be a lonely world in start-up land, so it was a bonus to have a real person on the other end of the line to talk to!”
Rachael Bosnjak
Passage Migration Consulting
Digital intake forms offer several advantages over paper-based forms or manual intake processes.
Here’s why they are better:
1. Efficiency and time savings
2. Accuracy and reduced errors
3. Better client experience
Clients can submit information from anywhere, anytime, on any device.
For law firms, switching to digital intake forms is a no-brainer— it speeds up client onboarding, reduces administrative work, and delivers a professional, modern experience.
Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It's designed for law firms and fully integrated into your Smokeball workflow.
Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay- leading to smoother billing and improved cash flow.
There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.
You can choose to absorb these fees or pass them on to your clients as a surcharge.
Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.
Yes. Payments enables you to collect payments to trust from your clients.
Payments are securely processed by FeeWise, our trusted legal payments partner. Your client's data is encrypted and handled in accordance with PCI DSS standards.
To apply, you must be an authorised principal who owns 25% or more of the firm. You'll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.
Yes. Your firm can choose whether to absorb the transaction fee or pass it on to the client as a surcharge. This gives you flexibility over how payment costs are managed.
Yes. Payments are securely processed through FeeWise, a PCI DSS-compliant provider. Your client's card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.
Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It's available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.
Smokeball integrates with both desktop and web-based Microsoft apps, depending on your plan:
Yes. Smokeball syncs with both Outlook desktop calendars and Outlook 365 web calendars, so your appointments and court dates are always kept up to date.
Here's a quick guide:
Book a live personalised demo to see how Smokeball can help you run your best firm.
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