WORLD-CLASS SMOKEBALL CLIENT SUPPORT AND TRAINING

Experience Smokeball’s Software Onboarding, Training, and Support

At Smokeball, we strive to provide our clients with the highest level of service and care. No matter what stage of the Smokeball journey you are in – our team of experienced professionals is here to help you run your best firm.

Onboard With Ease and Confidence

Over 10 years of onboarding experience. Programs designed by professionals. Dedicated onboarding specialists.

Free and Unlimited Training

Locally-based tech and training specialists. ​Tailored 1 on 1 training sessions. Access training video recordings 24/7.

Ongoing Support and Resources

Access extensive support, articles and FAQs through the Smokeball Support Hub. Access Smokeball Community to ask questions and meet other members.

User-friendly online legal forms for smooth client intake

Automate data capture

Data collected from online legal intake forms is instantly stored in Smokeball, reducing errors and manual data entry.

Convert more leads

Stay on top of new enquiries with alerts and real time reporting - helping you respond faster and secure more clients.

Access a library of legal intake forms

Leverage a collection of digital intake forms tailored to different practice areas and jurisdictions.

Dedicated onboarding and client success manager

We have been onboarding law firms like yours in all areas of practice for over 10 years. Our programs are designed by professionals and have been tried and tested to deliver the best and most successful onboarding experience for you and all members of your firm.

What you can expect from Day 1

  • An onboarding specialist is assigned to you as your main point of contact. Our specialist will work together with you to set goals and design a tailored onboarding plan that meets your needs  
  • Right behind your onboarding specialist is a team of tech support and training specialists who are on hand to support you and ensure that your transition to Smokeball is as smooth as possible  

Simplify Client Collaboration

Level up with free and unlimited training

We understand that every law firm and individual has unique needs when using the Smokeball software, from when you are just starting off to when your law firm grows. As your journey changes, we have training designed to support you.

All Smokeball users gain access to free and unlimited training with our locally-based team of tech support and training specialists.

What you can expect from our training  

  • Foundational training webinars to kick off the basics and essentials of Smokeball. Training is recorded so you can revisit, pause, and replay any time  
  • Tailored 1 on 1 training sessions with our training specialist to help you customise Smokeball to work your way  
  • Ongoing and additional training as needed in all areas including trust accounting, automated document creation, or law firm analytics  

Award winning support and resources – because we care!

If you need a helping hand, our friendly team is always just a phone call or email away. However, for moments when you want a quick answer, our Smokeball resources are at your fingertips 24/7:  

Smokeball Community – Join our community of Smokeball users, ask questions, and read about the latest news and updates  

Smokeball Support Hub – Access our support articles, FAQs, and our library of training videos

What our clients say about our onboarding

“What set Smokeball apart for me is the impeccable onboarding experience. I found the Smokeball support team to be laser focused on ensuring that my firm got the most out of the software. They took the time to automate documents, upload precedents, and answer all my pressing questions. It can be a lonely world in start-up land, so it was a bonus to have a real person on the other end of the line to talk to!”

Rachael Bosnjak

Passage Migration Consulting

FAQs

Why are digital intake forms better?

Digital intake forms offer several advantages over paper-based forms or manual intake processes.

Here’s why they are better:

1. Efficiency and time savings

  • Clients complete structured intake forms at their convenience, ensuring all mandatory fields are filled. This eliminates the need to chase missing information and reduces back-and-forth communication.
  • Data is instantly captured and stored in Smokeball, eliminating manual data entry and errors

2. Accuracy and reduced errors

  • Digital forms ensure required fields are completed, preventing missing or incomplete information.
  • Formatting for data such as dates or addresses are standardised
  • No more time wasted deciphering handwriting or badly scanned documents

3. Better client experience

Clients can submit information from anywhere, anytime, on any device.

For law firms, switching to digital intake forms is a no-brainer— it speeds up client onboarding, reduces administrative work, and delivers a professional, modern experience.

FAQs

What is Smokeball Payments?

Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It's designed for law firms and fully integrated into your Smokeball workflow.

How does online payments benefit my law firm?

Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay- leading to smoother billing and improved cash flow.

How much does Smokeball Payments cost?

There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.

You can choose to absorb these fees or pass them on to your clients as a surcharge.

What payments methods can clients use?

Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.

Can I collect trust payments?

Yes. Payments enables you to collect payments to trust from your clients.

Who processes the payments?

Payments are securely processed by FeeWise, our trusted legal payments partner. Your client's data is encrypted and handled in accordance with PCI DSS standards.

What information is required to set up payments in Smokeball?

To apply, you must be an authorised principal who owns 25% or more of the firm. You'll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.

Is surcharging available on Smokeball Payments?

Yes. Your firm can choose whether to absorb the transaction fee or pass it on to the client as a surcharge. This gives you flexibility over how payment costs are managed.

Is Smokeball Payments PCI compliant?

Yes. Payments are securely processed through FeeWise, a PCI DSS-compliant provider. Your client's card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.

Where is Smokeball Payments available and who has access to this feature?

Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It's available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.

Book a Personalised Demo

Book a live personalised demo to see how Smokeball can help you run your best firm.

Smokeball legal practice management software