First-Class smokeball Client Support and Training

The Best Software Onboarding, Training and Support

From a dedicated team of legal professionals that care

Ongoing Client Support

  • Unlimited phone email assistance
  • Extensive industry experience
  • 95% positive feedback
  • Calls returned in 30 minutes

Onboard with Ease

  • Tailored on-boarding program
  • ​Free additional training
  • Remotely or face-to face
  • One-on-one attention

Helpful Resources

  • Extensive Support Hub
  • Live weekly training webinars
  • Library of training videos
  • Support Articles and FAQ's

Stellar support by legal professionals who care

Whether you have questions about our trust accounting software, automated document creation, or law firm analytics, our Support Team have extensive legal experience and exceptional industry knowledge, and are always only a phone call away. ​

For ongoing support you will receive unlimited email and phone assistance Monday - Friday during business hours.

​We recently conducted a client survey and we were absolutely thrilled with the results regarding our Smokeball Support Team, we found:

  • 95% positive feedback regarding our customer support
  • All support calls are returned within 30 minutes
Legal software client support

Onboard with ease and confidence

Our Smokeball Client Relationship Managers will offer your team the encouragement and support you need to get up and running quickly and painlessly. Whether you’re a sole practitioner or a business with multiple employees, we will make your transition to our software smooth and seamless. We will also happily onboard you and provide you with training and ongoing support remotely or face-to-face.

Smokeball Training Webinars

Every week we host complimentary live training webinars to help our client's get the most out of Smokeball practice management software.

The online webinars take place every Wednesday, they're perfect to watch whilst on your lunch break, and you can ask our helpful team any questions you may have.

These webinars cover a range of topics, some of which include:

  • ​New features tips and tricks
  • Workflows and Tasks
  • Working with Precedents
  • Settlement Financials
  • Time and Expenses
  • Billing and Trust Accounting
  • Plus, much more!
Legal software training and support

Smokeball Australia Support Hub

​​We also offer an up-to-date Smokeball Australia Support Hub where you can access useful articles, client FAQ's, troubleshooting, training videos, webinars, and much more.

​The Support Hub is regularly updated with new resources, so please keep an eye out for updated content. We'll also keep you in the loop via our monthly client newsletters and Facebook and LinkedIn pages.

Get in touch with us

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The Smokeball Support Team are fantastic and patient. They made our transition over to the software incredibly smooth. I would say they are the best Smokeball feature by far! The level of service is something I have not experienced before. They follow up my queries with a phone call within 10 minutes and have created fully automated precedents within a day at my request.

Daniel Short

Paul Short & Associates - SA

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