Smokeball makes it easy for you to stay on top of your emails
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Data collected from online legal intake forms is instantly stored in Smokeball, reducing errors and manual data entry.
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Stay on top of new enquiries with alerts and real time reporting - helping you respond faster and secure more clients.
Leverage a collection of digital intake forms tailored to different practice areas and jurisdictions.
In addition to automated forms in Word, Smokeball's integrated email management with Microsoft Office, you’ll be able to seamlessly collaborate with staff, organise your emails so that everything is easily accessible, reduce frustration and ultimately better serve your clients.
Smokeball's email management system works within Outlook to save every matter-related email with a cloud-based legal matter management tool, along with other documents and notes relating to that matter. That way every email you send or receive is filed correctly and saved centrally, so that it is accessible to anyone within your business. It simplifies email organisation and prevents lost or misplaced email correspondence on the best client communication platform.
A conveyancing or legal business deals with hundreds of emails per day. If you find it hard to stay on top of your emails, you are not alone. Email management is particularly difficult as emails were designed for one-to-one communication. Smokeball organises that immense volume for easy access by all staff members. Allowing all members to see the latest email on a file means that your entire team can have informed conversations with clients or simply pick up where someone else left off.
Smokeball will manage all the emails on the matter regardless of who sent or received the email. When you have multiple people working on the same file, you can see each other’s emails relating to a specific matter. This eliminates the headache of forwarding, cc’ing, saving to folders or printing. Effortlessly stay in the loop on each matter and easily address client inquiries on an email, even if you were not the original contact on the email thread.
Smokeball’s seamless integration with Microsoft Outlook results in easy and automatic saving of emails to their specific file. No more email forwarding required for saving emails to the system.Instead, Smokeball intuitively connects right in your Outlook window. Simply type in the name of your file, and the email is there. Additionally, responses on that email chain will automatically filter into the same file, requiring much less work to save copies into the file. You will also have the choice as to whether and which email attachments follow the email into the Smokeball file.
Smokeball can easily convert any document to a PDF before sending it as an attachment. Smokeball’s PDF creator also has the ability to combine multiple documents into one PDF for you.All emails and their attachments are saved into the matter for easy access by all staff. Never mistakenly send an email to a person that’s not associated to the matter. When you use Smokeball your email will always go to the correct contact on that matter.
Digital intake forms offer several advantages over paper-based forms or manual intake processes.
Here’s why they are better:
1. Efficiency and time savings
2. Accuracy and reduced errors
3. Better client experience
Clients can submit information from anywhere, anytime, on any device.
For law firms, switching to digital intake forms is a no-brainer— it speeds up client onboarding, reduces administrative work, and delivers a professional, modern experience.
Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It's designed for law firms and fully integrated into your Smokeball workflow.
Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay- leading to smoother billing and improved cash flow.
There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.
You can choose to absorb these fees or pass them on to your clients as a surcharge.
Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.
Yes. Payments enables you to collect payments to trust from your clients.
Payments are securely processed by FeeWise, our trusted legal payments partner. Your client's data is encrypted and handled in accordance with PCI DSS standards.
To apply, you must be an authorised principal who owns 25% or more of the firm. You'll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.
Yes. Your firm can choose whether to absorb the transaction fee or pass it on to the client as a surcharge. This gives you flexibility over how payment costs are managed.
Yes. Payments are securely processed through FeeWise, a PCI DSS-compliant provider. Your client's card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.
Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It's available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.
Book a live personalised demo to see how Smokeball can help you run your best firm.
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