Communicate

What is Smokeball Communicate and what makes it so secure?

Cyber crime has rapidly increased in recent years, with email fraud being the primary tactic of attackers. In result, email is now deemed insecure.

Cyber crime has rapidly increased in recent years, with email fraud being the primary tactic of attackers. In result, email is now deemed insecure.

To combat the threat of cyber crime, Smokeball has created a secure messaging and file sharing platform called Communicate. Perfect for sharing Trust Account Details or sending large contracts that your email cannot handle.

Communicate is built directly into Smokeball legal and conveyancing software. You can also access Communicate via the Communicate app on your phone. Third parties, such as your clients, can also access Communicate in an internet browser or via the mobile app.

Using Communicate for messaging and file sharing is the best practice for confidential and secure communication with clients.

Using Communicate you can:

  • Send and receive internal direct messages in real-time with other staff in your firm
  • Send and receive secure messages with your clients or third parties
  • Send and receive secure files internally to clients or third parties


Benefits

  • The knowledge that you can send and receive sensitive information and documents with peace of mind
  • Receive notifications in real-time in Smokeball or on your phone when using the Communicate app
  • Once a conversation has started between yourself and a third party, all messages will continue to appear within that conversation
  • Easily locate any shared files in a separate tab, saving scrolling through loads of messages
  • Easily locate any messages without searching through numerous emails


What makes Communicate so secure?

  • Initiating via Smokeball: A conversation can only be initiated within Smokeball by a registered Smokeball user. Third parties can be confident that messages from you are legitimate and secure.
  • Two-Factor Authentication: Communicate requires two-factor authentication for recipients to gain access to any information. Even if email information or password information is compromised, hackers will not be able to access Communicate without access to your mobile phone.
  • Data Encryption: All messages are encrypted and unable to be intercepted by third parties while they are in transit or at rest.
  • Device / IP Address Memory: Unless you are using a trusted device, Communicate will require two-factor identification.
  • Security Monitoring: Communicate uses Auth0 technology with constant monitoring for unknown identities attempting to gain access.
  • Terminated Access: If for any reason your trusted device has been compromised, it is quick and easy to remove anyone involved in the conversation from accessing your Communicate conversations.


If you want to learn more about Smokeball Communicate please give us a call on ​1300 33 55 53, or book a free personalised demonstration to see the Smokeball difference for yourself.

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