We are excited to bring you the Smokeball & triSearch partnership called triConvey.
We have put together these FAQs to assist in answering your questions.
Q: Can I still contact the Smokeball support team?
A: Yes, we will be supporting you through the transition to the triConvey Support team and will still be happy to assist you with your enquiry whilst you familiarise yourself with the new details. You will have updated contact details reflected in your matter and search platform as well as a single dedicated point of contact provided to you by triSearch over the coming days.
Q: What is this “price advantage in the future” I am “likely to see” that was mentioned? How will that work, and what impact will it have on my contract?
A: Your dedicated triConvey account manager will be in touch with you in the next few days to explain how this will all work, what it means for your situation, and answer any other questions you may have.
Q: What’s happening with my InfoTrack integration? Am I getting a triSearch account as well?
A: Everything will still work the same, and you won’t need to change to triSearch. It will all happen automatically for you in the background, so the only thing you will notice is that your searches and invoices will be branded with triSearch instead of InfoTrack.
Q: How do I access my old InfoTrack searches in Smokeball if I’m moving over to triSearch?
A: All your searches will still be in your Smokeball matter as usual.
Q: Will the support phone number I need to ring change?
A: Yes – the new number is 1300 064 452 (press 2).
Q: Will the support email address change?
A: Yes– the new support email is firstname.lastname@example.org. If you have any further questions, please enquire with your triConvey account manager or email email@example.com.
If you wish to speak with the Smokeball team, you can do so via 1300 33 55 53 or firstname.lastname@example.org.
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