Sach Fernando

Maxiom Injury Lawyers is a boutique Melbourne law firm specialising in injury compensation. Watch Sach’s inspiring client success story.  

When I started Maxiom, I used the same legal practice management software that I had been using at my other firms. In my view, I found the old platform became unnecessarily complicated. I saw a promotion in Lawyers Weekly, I reached out and from there, the Smokeball team put me in touch with another personal injury lawyer who was using the platform. Her assistant was kind enough to give me a demo, and I was blown away at how easy it was to use.

The structure around supervision is a huge part of running a law firm of our size, and Smokeball's task management and workflow feature are hugely beneficial now that Maxiom has grown to a team of nine. Its easy-to-use interface allows me to keep on top of client matters and team management. With an accurate view over outstanding tasks, I can determine staff priorities, resource properly, and re-delegate to ensure nothing is missed. I love having access to real-time data to see who has capacity when allocating a file, which helps me efficiently manage my team's workload.

Smokeball's Firm Insights law firm KPI dashboard gives me a powerful snapshot of real-time data. Every month we have a KPI meeting to go through the numbers, and the reporting system allows me to easily see new leads and track goals and targets all in the one place. Business is all about numbers, and Smokeball's Automatic Time Tracking capability gives me intelligent insights to help continue to develop Maxiom’s business strategy.  

In running a business, you want to be using one core piece of software, and Smokeball is a one-stop shop. Smokeball Legal Practice Management Software integrates seamlessly with everything we use, from Microsoft Office Suite to Zoom and Xero. I love how Smokeball’s email management system works within Microsoft Outlook. It automatically saves every matter-related email, and categorises attachments into the client's folder within Smokeball. Its drag and drop feature means we can easily rename files and classify documents. It’s a complete game-changer and I just love the simplicity.

Smokeball's support team has extensive legal experience, and I love the fact that they are so accommodating and receptive. We've made enquiries about a specific feature, and while they may not have it ready to integrate yet, they'll add it to the list and work on adding it to the platform. We have been using it for 18 months now, and I can sincerely say that I love Smokeball.

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