With just under three years in the Australian market, Smokeball Legal Practice Management Software has won an Australian Business Award for Software Innovation. This award comes on the heels of exceptional growth experienced by the Australian-owned tech company which has seen its user base expand to over 2700 practitioners across VIC, NSW, QLD and SA.
Client-centric software innovation
The ABA for Software Innovation recognises software products that provide innovative solutions for market needs. Smokeball has a client-centric approach that enables them to spot gaps in the market and develop innovative technology like their free mobile app. The Smokeball app provides greater flexibility to their clients, many of whom are working mothers or juggling multiple jobs and need to access matters on the go. Additional features like firm insights and reporting allow small businesses to easily make data-driven decisions to increase profitability.
Best legal software support, unmatched!
As a relatively new entrant in the market, another differentiator for Smokeball has been their unmatched level of customer support and training which earned them a 95% satisfaction rate for support response time on their most recent client survey.
Hunter Steele, CEO of Smokeball, explains:
“We have an incredible team that includes world-class developers, designers, legal professionals and marketers who work closely together with one common goal: to deliver powerful, intuitive software that significantly improves our clients’ productivity. Our clients are at the centre of everything we do and our mission is to help their businesses succeed so they can better serve their communities. As the move to 100% electronic conveyancing continues to create significant changes in the industry, we’ll keep working closely with our clients to ensure our software helps them transition with ease and confidence.”