Smokeball case study

Daniel Short

Director & Registered Conveyancer, SA

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Paul Short & Associates is a small family owned and run business that has been in operation for 20 years in Adelaide. We specialise in all types of residential property transactions.

We started using Smokeball conveyancing software in early 2018 and so far, it’s been a great investment! It has certainly saved us time working on files and it streamlines many processes through its powerful integration with Microsoft Word and Outlook. Smokeball also provides key reports, which will benefit us long term as they identify the strengths and weaknesses of the business. It is going to be a huge asset!

Smokeball first came onto our radar when the Australian Institute of Conveyancers SA started endorsing the software. At the time I was also speaking with other conveyancers who had made the switch from the previous system I was using, they had nothing but praise for Smokeball and described the many benefits it offered.  So, we decided to book in a demonstration.

During the demo, Smokeball appeared to be similar to our old system, but with far better functionality and extra features. We also loved that the program was tailored specifically to conveyancers. Smokeball is focused on providing a high-end product that understands all the industry requirements, which is great and essential given all the changes happening currently.

​One of our favourite features is the Settlement Financials. It is easy to use and the way the payments are added when calculating adjustments saves us the hassle of completing two entries. The fact that you can access the matter while looking at the settlement statements and also have the ability to make changes is absolutely brilliant.

We love Smokeball’s integration with Microsoft Word as conveyancing documents can now be produced accurately in seconds. Matter information seamlessly merges with government forms, precedents or correspondence saving significant time and reducing errors.

The Smokeball Billing and Legal Trust accounting feature is also amazing. The billing product enables us to manage our trust account with ease and remain compliant. It is so user-friendly and the data entry process for us has been significantly reduced. We calculated that we now spend 30% less time on each file.

The Smokeball Support Team and Client Relationship Managers are fantastic and patient, they made our transition over to the software incredibly smooth.  I would say they are the best Smokeball feature by far! The level of service is something I have not experienced before. They follow up my queries with a phone call within 10 minutes and have created fully automated precedents within a day at my request.

Taking into consideration the transition to 100% electronic conveyancing and all the extra responsibility being placed on conveyancers, such as the ATO changes to GST, more change has occurred within this industry in the last two years than ever before. Keeping up to date with all these changes takes a lot of effort and time. I believe utilising a system like Smokeball will assist with remaining compliant and will help your business operate more efficiently overall!

To anyone considering Smokeball, I say go for it! The software is incredibly user-friendly and it's simple to learn the system and all its features. Don’t be put off by making the switch, the Smokeball team will assist you every step of the way making your transition smooth one. Get on board you won’t regret it!

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The Smokeball Support Team and Client Relationship Managers are fantastic and patient, they made our transition over to the software incredibly smooth. I would say they are the best Smokeball feature by far! The level of service is something I have not experienced before.

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