Smokeball case study

Craig Radford

Director, NSW

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Paul Denny Conveyancing opened its first office in Lane Cove in 1993. Over the last 20+ years, we have been helping people across NSW through the legal process of buying, selling and transferring property. We currently have 12 staff working in the team across three offices.

The team and I are incredibly happy that we are now using Smokeball practice management software to stay organised, boost productivity and grow the business. Smokeball is a very user-friendly program that comes with all the tools you need to run a successful practice. This amazing functionality means we are saving significant time on each matter. We are also now achieving more with less staff, which has had a positive impact on the profitability of the business.

Before Smokeball, I was on the hunt for a new software solution as the program we previously had in place was becoming far too cumbersome and unmanageable. The team and I no longer felt comfortable using it. I was weighing up a range of alternatives, however Smokeball was the clear leader due to how feature-rich the program was. The value was exceptional, so I booked a personalised demonstration to see the software in action for myself.

During the Smokeball demo, I was immediately impressed with how intuitive the program was. It was so simple to navigate, and the layout was very clean. The array of powerful features Smokeball offered was also unmatched. Seeing Smokeball operate in flesh really sold the benefits to me, so I decided that we would make the move over.

From day one the Paul Denny team loved Smokeball. Everyone instantly felt comfortable operating the program. The transition over was very smooth and it was easy to get staff on board and using effectively. The Smokeball team have been so proactive in helping us get the most out of the software. They are always listening to our product suggestions and following them up with innovative solutions.

The biggest game-changer for improving our productivity has been Smokeball’s tasks and workflow feature. Smokeball breaks down your to-do list for every matter. You can delegate work by assigning tasks to your team and easily view tasks for yourself and staff. You can also include reminders and documents directly from the file and transfer the document or email to others directly on the task. When you first log in for the day all this information is available, so you’ll always be up to date and know what’s happening across the business.

The profitability reporting in Smokeball is extremely valuable and simple to understand. I analyse it on weekly basis to see how we are performing as a team. The visual dashboards make it easy to understand each staff member’s volume of work on an individual matter. By leveraging this data know exactly how much time a matter is taking staff and whether that means efficiency and more money in your pocket. This helped us realise what matters were the most profitable and where we need to adjust our fee structures.

From a management standpoint, Smokeball is ground-breaking. It offers complete transparency as you can oversee what everyone in your team is doing, always keeping you in the loop. You have access to a master calendar so you can see what staff are working on, their critical dates and deadlines. Manage tasks, reminders and document workflows for the entire team within the one system. Plus, advanced performance tracking lets you view how your business performs in real time.

Our industry is crowded with numerous software providers developing external systems to aid a number of processes. I believe this is ineffective and it's in the best interest of your business to implement an all-inclusive product like Smokeball. Smokeball comes with all the core features conveyancers and lawyers demand and much more. Your subscription includes a complete billing and trust accounting suite. Plus, Smokeball Communicate a secure file sharing and messaging platform that is built directly into the software. ​

The investment in Smokeball has been worthwhile, I highly recommend other businesses to jump on board. The functionality is incredible and I guarantee that your day to day processes will improve significantly. I suggest you book in your Smokeball demo to see the benefits for yourself, you won't regret it.

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Smokeball is a very user-friendly program that comes with all the tools you need to run a successful practice. This amazing functionality means we are saving significant time on each matter. We are also now achieving more with less staff, which has had a positive impact on the profitability of the business.

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