I am the owner and Managing Director of Smart Conveyancing located in Adelaide. I started the business back in March 2017. Prior to starting Smart Conveyancing I had always worked for other people. I have over 25 years’ experience in the Legal and Conveyancing industry.
Smokeball conveyancing software has helped my team and I produce quality and accurate work consistently. We are now working faster, more efficiently and have discovered that we are now saving 30% of time daily since adopting this innovative software.
When I first started the business, I was using another conveyancing software for roughly one year before I decided to make the switch to Smokeball. This program was expensive, clunky and we would experience serious issues every time there was a software update. On one occasion a software update completely wiped out all of my computers. My staff member’s computers had to be re-built and had two solid days of downtime before they were able to work again. It took weeks to be back up and running normally as many settlement statements were also corrupted.
During this period the Australian Institute of Conveyancers South Australia got behind Smokeball and started promoting the software to their members. I really liked the look of the program and I loved that they offered a complete Trust Accounting and Billing suite. I quickly decided Smokeball was the software for me and my business, so I decided to jump on board.
With Smokeball you’re able to maintain control of all your important dates using their tasks and workflows feature. You and your team can start off on the right foot by automatically adding important tasks and dates with workflows to new matters. Then, stay on top of the most important items for the day with tasks. The result is that your business spends less time planning and managing tasks you have already created, and more time getting the important things done.
Smokeball’s email management feature is fantastic as it automatically files emails sent and received by every staff member against a matter. By having emails saved against the file this saves serious time. No more hunting through your inbox for emails.
The profitability reporting feature is also absolutely brilliant for small business owners. With Smokeball you don’t have to spend hours manually collating data and conducting reporting for your business. All vital information is available instantly with a click of a button! Using the data Smokeball provides on your clients and matters it enables you to make informed business decisions. Over time, you can see which clients and areas are the most profitable, so you know exactly where to focus your efforts.
I’m a big fan of Smokeball’s mobile app as it allows me to stay in touch and stay prepared when I’m out of the office. This way I’ll never be caught without access to a file or document, whether I’m with a client or attending settlements. My work and all the great features like the legal calendar and file management are always in my pocket.
I also love that Smokeball takes user feedback on board and strives to make the best software for their clients. From personal experience, I’ve found that competing companies tend to push back and don’t prioritise customer service. In the past, it’s been a struggle to receive a response let alone a solution to my problems. That’s not the case with Smokeball. The client support team always answer the phone and you’re never left waiting. If they can’t solve the issue on the spot, they’ll get back to you as soon as they can with a resolution. Nothing is ever too much trouble.
If you’re not already using Smokeball for your business, you must! It’s a no brainer.